Businessweek

Second, they have to lead adoption efforts that result in the creation of enhances for those technologies. And third, they must shape the exploitation of IT by ensuring that technologies, capabilities, and complements stay aligned. EITs can permit managers to get an correct and up-to-date picture of what’s happening all through the enterprise, often in one thing near real time.

CVS’s software program lets executives know how many prescriptions are stuffed every single day in each location, how lengthy it takes to fill each prescription, and what sorts of success problems staff needed to tackle. Once companies identify a complementary business process, they will implement it extensively and reliably along with the EIT. CVS rolled out its new process in four,000 shops throughout the United States in less than a year.

However, managers still have to intervene with new technologies, similar to groupware, wikis, and blogs, by demonstrating how they can be utilized and by setting norms for participation. Once network applied sciences are properly established, their use takes off, and the challenge for managers is to refrain from intervening too usually or with too heavy a hand.

Technical Support

Because CVS workers couldn’t fill prescriptions till they’d completed …